Tuesday, April 19, 2011

Inventive Problem Solving for Customer Value Creation

SPIN (Software and Systems Process Improvement Network) founded by the Software Engineering Institute (SEI) of Carnige Mellon University (CMU) has over 130 chapters worldwide.  In India there are 13 chapters.   SPIN Chennai's annual conference SPICON 2001 is happening on 29th and 30th of April 2011. The theme of the conference is "Innovation in IT Processes - The Engine for Growth".

I am speaking at SPICON 2011 on "Inventive Problem Solving for Customer Value Creation."

Indian IT industry has matured over the past few decades.  The maturity of our industry has helped us encounter several challenges successfully.  However, new challenges continue to challenge us.  One such challenge is managing Service Level Agreements (SLAs) and retaining skilled engineers in projects when the work involved is technically complex but monotonous.  This session is about a case study on how we solved this problem by applying 'Inventive Problem Solving' and created value to stakeholders.

I will keep posting some interesting facts and questions here and provide my writing or a presentation on this topic to readers.

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